Returns & Refunds Policy

 

Your satisfaction is our priority at TechMate UK. If you’re not completely happy with your purchase, we’re here to help. Please review our returns and refunds policy below.

1. Eligibility for Returns

You may return items within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition

  • All original packaging, accessories, and tags are intact

  • You have the proof of purchase (order confirmation or invoice)

Please note: Items marked as “Final Sale” or “Non-Returnable” cannot be returned unless faulty.

2. How to Initiate a Return

To start a return, please contact us at [insert your email] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

We’ll respond with return instructions and the return address.

3. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item is damaged or incorrect.

  • We recommend using a tracked service as we are not responsible for items lost in return transit.

4. Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping charges (if any) are non-refundable.

5. Faulty or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
We will arrange a replacement, exchange, or full refund — and cover return shipping costs.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

7. Contact Us

Have questions or need help with a return?

📧 Email: [insert your email]
📞 Phone: [insert your phone number]
🌐 Website: https://techmateuk.com